Orders are processed and received within 3-5 business days. On average, customers receive their orders within 2-4 business days from the time the order is placed. Once shipped, international orders can take up to 8 business days for delivery. For specific international delivery times please refer to the USPS website. During sales, it can take up to 6 days (international orders 10 days) depending on the volume of sales. Chanel Collections ships 5 days a week (Monday-Friday). Shipping is suspended on holidays and cannot be calculated as a business day. Orders placed Saturday-Sunday will not be processed until Monday. After placing your order you will receive a tracking number once the package is shipped. You can use this number to track the process of your order. Please allow 24-48 hours after receiving your tracking number to track your order. 


All orders are subject to order verification and security checks. Orders must be verified before shipping. Orders, where the billing address differs from the shipping address, may be subjected to security checks in which can delay your order. When using PayPal we suggest customers shipping address that is confirmed on the PayPal site. We suggest customers use the same billing address as a shipping address to prevent shipping delays due to mandatory verification checks. We suggest checking out using PayPal if the billing address differs from the shipping address to prevent order delay. Chanel Collections LLC is not liable for shipping delays due to inclement weather, holidays, natural disasters, or carrier delays, order verification or incorrect shipping addresses. Your order will be shipped to the address as entered on our website. Providing an incomplete and/or incorrect shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If an order is returned due to insufficient or incorrect address, you will be responsible for reshipment. *We ship using USPS and in certain cases FEDEX*

For questions on policy please contact


We at Chanel Collections LLC’s goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for store credit only. All exchange credit will be of the final purchase price on your original receipt within 7 days of purchase. The shipping fee is non refundable. 

All purchases are final. For exchanges the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange it without the original receipt. You will receive an invoice via email also a receipt located in the package purchased. We will need the receipt inside the packaging before we issue an exchange credit. We will only exchange 1 time. Please contact us at and we will forward you exchange instructions. We recommend that you send your package via US Postal insured priority mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair. 

Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.